Case Study: Multi-Country Hospital Group

About Client

The client is a group hospital with multiple units in 5 countries. The study was across 14 units of 1 cluster.
Bed capacity size ranging from 50-500 beds with on an average 4000 OP footfalls daily.

Key challenges

• Previous compliance solution not customized exclusively for hospital requirements
• Hospital did not have any control over the workflow or alert process due to rigid solution framework
• Complex and cumbersome user interface with frequent changes
• Manual tracking leads to missed & delayed compliances

Problem Statement

We offered full flexibility to set up and manage each compliance framework as a vertical with the requisite functionality. Our aim was to enable the hospital to meet compliance objectives by centralizing and automating the relevant work processes only.

We also completed the development, implementation and training in record span of just 15 days.

Key strategies implemented

• Flexibility to set up and manage each compliance framework individually
• Licence Management
• Separate workflow for non-compliant Act/Rule(s)
• Hassle-free Change Management
• Controlled customizable alerts & frequency
• Easy tracking and oversight
• Dedicated ‘Leadership Dashboard’ for top-management to view & act
• WhatsApp Integration