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Solutions · Patient Experience

Medblaze Infini for Patient Experience

Listen to patients at every touchpoint, act on feedback in real time, and measure outcomes that matter.

Book a demo All four verticals
Patient Sat. (NPS)
84
Avg. Response
14m
Feedback Vol.
1,240
Grievance Close
100%

2 modules, one platform

Feedback that arrives after discharge is a complaint, not an opportunity. Paper surveys and a suggestion box tell you what went wrong weeks too late — and never in time to fix it for the patient in front of you.

Patient Concierge & Feedback

Structured digital mechanism for capturing, managing, analyzing, and resolving patient feedback, complaints, and service requests.

  • Multi-channel capture (SMS, WhatsApp, QR, Kiosk)
  • Sentiment analysis using NLP for open-text responses
  • Automated flagging and escalation of negative responses
  • Service recovery workflow and root cause analysis
  • Net Promoter Score (NPS) and Patient Satisfaction Index (PSI)
1 Capture Feedback
2 AI Sentiment
3 Flag & Escalate
4 Service Recovery
5 NPS Analytics

PROMs & PREMs

Monitor patient-reported clinical outcomes and care experience indicators through automated digital surveys.

  • Procedure-specific and specialty-specific questionnaires
  • Automated dispatch based on care milestones (e.g. pre/post-surgery)
  • Definition of threshold values for outcome scores
  • Longitudinal tracking of outcome improvements
  • Integration with HIS/EMR for clinical context mapping
Patient-reported outcomes PROM index
+0 points improvement
across 6 review cycles
Cycle 1Cycle 6

Illustrative trend · not customer data

What you get

Outcomes a hospital board measures — not a feature list.

Recover before they leave

Real-time alerts route a poor score to the right team while the patient is still on site.

Sentiment, not just scores

AI/NLP reads free-text feedback for emotion and theme — the "why" behind the number.

Leadership sees NPS live

NPS and PSI dashboards by department, with complaint and turnaround-time analysis.

One vertical of one platform

Adopt Patient Experience on its own, or switch on the rest without a second vendor.

Integration

It draws from the systems you already run

HIS integration auto-triggers feedback at the right moment; SMS and WhatsApp gateways handle outreach.

One platform

Quality, experience, compliance and workforce — together

See the full module map.

Aligned with the frameworks that matter here

Built around the standards, not bolted onto them.

JCI NABH HIMSS