Medblaze
Patient feedback and PROMs software for hospitals
Collect feedback on SMS, WhatsApp, QR and kiosk, recover a poor experience while the patient is still on site, and track patient-reported outcomes over time.
What is patient feedback software?
Patient feedback software collects what patients say about their care, routes problems to the team that can fix them, and reports satisfaction measures such as Net Promoter Score (NPS). PROMs software extends this to patient-reported outcome measures: how patients rate their own health and function after treatment.
Medblaze Infini covers both. Patient Concierge & Feedback handles multi-channel capture, complaints and service recovery; the PROMs & PREMs module sends procedure-specific questionnaires at care milestones and tracks the results over time.
Why paper surveys fail patients and hospitals
Feedback that arrives after discharge is a complaint, not an opportunity.
It arrives too late
A paper form read weeks later cannot help the patient who filled it in.
Scores without reasons
A satisfaction number says something is wrong, but not what. The reason sits unread in free-text comments.
Outcomes are never measured
The hospital knows the surgery happened. It does not know whether the patient can climb stairs three months later.
How Medblaze Infini handles feedback and outcomes
Capture, act and measure in one place.
Multi-channel capture
SMS, WhatsApp, QR codes and kiosks, triggered at the right moment through HIS integration.
Real-time service recovery
Negative responses are flagged and escalated automatically, with a service recovery workflow through to root cause.
AI sentiment analysis
Natural language processing reads open-text responses for emotion and theme.
NPS and PSI dashboards
Net Promoter Score and Patient Satisfaction Index by department, with complaint and turnaround-time analysis.
PROMs and PREMs
Procedure-specific and specialty-specific questionnaires dispatched automatically at care milestones such as before and after surgery.
Outcome tracking
Threshold values for outcome scores, longitudinal tracking, and clinical context from the HIS or EMR.
PROMs, PREMs and satisfaction surveys compared
Three measures that are often confused. A hospital needs all three.
| Measure | What it tells you |
|---|---|
| Satisfaction and NPS | Whether patients would recommend the hospital, by department and over time |
| PREMs (patient-reported experience measures) | How patients experienced the care itself: communication, waiting, dignity, information |
| PROMs (patient-reported outcome measures) | How patients rate their own health and function before and after treatment |
| Complaints and service requests | What needs fixing now, for a specific patient |
Part of one platform
This is one capability of Medblaze Infini, not a separate product.
It draws from the systems you already run
HIS integration auto-triggers feedback at the right moment; SMS and WhatsApp gateways handle outreach.
Hospital data, protected in layers
AES-256 encryption in transit and at rest, role-based access with granular permissions, ISO 27001-aligned controls and immutable audit logs with 365-day retention. Platform and security.
2 modules in this vertical
Listen to patients at every touchpoint, act on feedback in real time, and measure outcomes that matter. See Patient Experience.
Patient Feedback & PROMs Software: common questions
Short answers to what quality teams ask before a demo.
How do hospitals collect patient feedback digitally?
Through SMS, WhatsApp, QR codes and kiosks. In Medblaze Infini, HIS integration triggers the request at the right point in the visit, so feedback arrives while the patient is still in the hospital.
What is the difference between PROMs and PREMs?
PROMs (patient-reported outcome measures) capture how patients rate their own health and function after care. PREMs (patient-reported experience measures) capture how they experienced the care itself. Medblaze Infini supports both.
Can the software alert us to an unhappy patient in real time?
Yes. Negative responses are flagged and escalated automatically, and a real-time alert routes them to the responsible team while the patient is still on site.
Does it measure Net Promoter Score?
Yes. NPS and Patient Satisfaction Index (PSI) dashboards are available by department, with complaint and turnaround-time analysis.
Can PROMs questionnaires be sent automatically?
Yes. Procedure-specific and specialty-specific questionnaires are dispatched at care milestones, for example before and after surgery, and outcome scores are tracked against thresholds you define.
See it against your own standard
A 45-minute working session with your quality team, walked through against the framework you are surveyed against.
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